1. What’s a concept store?
We sell concepts. Meaning the idea behind the product is as important as the utility of the product.
2. Who designed the products?
Some products are designed by our creative studio The Lab. Some are designed by others. Some are collaborations between The Lab and others.
3. Where is it made?
Most are made locally in limited batch, by small workshops or craftsman, not factories. Slight variations and imperfections are normal. A few items are curated by our design team and may come from various producers.
4. Do you ship?
We ship nationally through a 3rd party. Customers are charged the exact fee they charge us.
5. Can you create custom designs?
6. Can I buy online?
Yes! You can shop through www.labetal.com. We offer shipping through a 3rd party.
7. How do I contact you?
8. Do you do returns/exchanges?
We only offer exchanges within 5 days. Some conditions apply as belows:
* timeline for exchanges
\You have 5 days from the date you buy in-store or your order is delivered to exchange the item.
* what can be exchanged
\Exchanges are available exclusively for orders that ship within Vietnam.
\We offer only one exchange per order.
\Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact us.
\If your request size and/or color is out of stock, you will have to choose another kind.
* what can’t be exchanged
\Exchanges received in worn/soiled/altered/washed or customer-damaged condition.
\Items marked as final sale.
\Exchanges received after 5 days of in-store purchase or original order shipment date.
\Items must have all tags attached and must be sent back in their original packaging.
* exchanges shipping charged
\Customer will pay for exchange shipping unless the original item shipped out is damaged/incorrect through no fault of the customer.
* exchanges process
\We will issue you a code number after receiving your request.
\Write your code number on the outside of the package and include your receipt inside.
\Ship your package back or bring it directly to Label.
\You can come to Label to get the exchanged item or we will ship out to you within 5-7 business days.